FAQ (FREQUENTLY ASKED QUESTIONS)

Ordering Information

- How do I place my order?
- Can I track my order?
- What kinds of payment do you accept?
- I ordered the wrong item(s). Can I change my order now or receive a refund?
- What is your return/exchange policy?
- I have a gift certificate code. How can I use it?
- I have a discount coupon code. How can I use it?


Shipping Information

- What shipping options do you offer, how much will they cost, and how long will it take?
- Has my order already been shipped?


PayPal Information

- How does PayPal work?
- Is Paypal safe and secure?
- Do I need to set up a paypal account to order?


Sizing & Garment Information

- Which size shall I order?
- What kind of garments do you print on & who manufactures them?


Out of Stock

- Why are you out of stock of an item?
- Is it possible to buy an out of stock item?
- Why should I request a reprint?


Privacy Policy

- So, will you give any of my information to anyone else?


About Inspire

- How/why did you guys start this?
- I would like to sell Inspire goods in my store. Can you give me more information about wholesale buying?



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ORDERING INFORMATION


How do I place my order?

Browse through our collection and find the tee(s) you would like to buy.

Using the dropdown menus, you can select a size and quantity for tees, and click the 'Buy' buttom to add this to your cart.

You can either checkout, or go back to shop to order more items. You can view it again by clicking on 'View Cart'.

Verify your order and hit the 'Checkout' button when you are ready. If you have a paypal account you can enter your email and password for a quick checkout. You can also checkout without a paypal account by simply entering your shipping & payment information when prompted.

Once we receive you order, we will send a confirmation to the email address provided, and begin preparing your order.

Most orders will ship within 2-3 days.

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Can I track my order?

We do not provide tracking on the packages we ship. We will send you confirmations via email when we a)receive your order & b)when we have shipped your order. Once the package ships, it's in the hands of the postman.

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What kinds of payment do you accept?

We accept our payments via Paypal, a very safe and secure way to shop online. If you have a Paypal account already set up, you are good to go. Just enter your email address and password.

If you don't have a PayPal account, you can still pay with a Visa, Mastercard, Discover, or American Express Card. You can also pay via an 'eCheck' through Paypal which draws directly from your bank account. Visit PayPal for more information on.

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I ordered the wrong item(s). Can I change my order now or receive a refund?

If you ordered the wrong item, send us an email and let us know as soon as possible. Any items returned must be unworn and in the condition you received them in.

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What is your return/exchange policy?

We will gladly exchange any unworn items in the original condition you received them in.

All returns must be made within 30 days of your purchase. Do not forget to fill and join the return form that was sent with your order.

If you received the wrong item or an item that is defective we will reimburse you, with an coupon, for the cost of shipping the item back to us.

If you have any doubt to return or exchange an item feel free to contact us and we will help you out with the process.

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I have a gift certificate code. How can I use it?

Congratulations, you have good friends!.

In order to use your gift certificate you need to add at least one product to the cart.

In the first step of the checkout process enter the gift certificate code in the appropriate place and click apply.

Each code can be used only once, even if the gift certifcate value is greater than the order total.

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I have a discount coupon code. How can I use it?

In order to use your discount coupon you need to add at least one product to the cart.

In the first step of the checkout process enter the discount coupon code in the appropriate place and click apply.

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SHIPPING INFORMATION


What shipping options do you offer, how much will they cost, and how long will it take?

We ship all packages via the CTT Correios de Portugal.
The estimated time for delivery is:

Portugal: 2 business days
Europe : 6 business days
Rest of the world: 8 business days

You can simulate your shipping charges by clicking here.

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Has my order already been shiped?
If you have received a shipping confirmation email, than yes, your order has been shipped from our warehouse. Portuguese orders currently take about 2 business days to arrive. International orders can take anywhere from 6 to 8 business days. If your international order has not arrived within this timeframe, we recommend checking with your local post and customs offices to make sure your package is not being held.

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PAYPAL INFORMATION


How does PayPal work?
We use PayPal Website Payments Standard to process our transactions because it is a trustworthy and affordable solution for us. You can use PayPal with or without a PayPal account (although it's free for you to set up an account). PayPal offers us protection from fraudulent buyers as well as offering our customers a safe and secure payment option. You can find out more about PayPal here.

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Is Paypal safe and secure?

Yup. Don't believe us or the millions of other people who use PayPal? Check out PayPal's site for their }safety information here.

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Do I need to set up a PayPal account to order?

Nope.

Once you proceed to the secure checkout you can just click the button that says, 'If you currently do not have a PayPal account Click Here' and then enter your address and credit card information once you are prompted.

However, if you'd like, you can set up a PayPal account for free. It makes things easier next time you use PayPal for a transaction on our site or elsewhere (like eBay).

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SIZING & GARMENT INFORMATION


Which size shall I order?

Check out the charts below to be sure.



Send us an email if you need additional help with sizing.

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What kind of garments do you print on & who manufactures them?

We print exclusively on Fruit of the Loom for men's tees and Sol's for Women's tees.

Fruit of the Loom is a global apparel brand that has been manufacturing and marketing products of the highest quality for more than 150 years.
Today, the 'Fruit of the Loom' label is recognised and appreciated in markets around the world.

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OUT OF STOCK


Why are you out of stock of an item?

We keep limited quantities of items in stock for many reasons. First we want these shirts to be limited edition, and we have limited storage space. Second we don't have lots of money to spend, so we prefer to introduce new shirts rather than re-stocking old designs.

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Is it possible to buy an out of stock item?

Yes. If you would like to buy a shirt, but your size is all out of stock, please request a reprint.

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Why should I request a reprint?

You should request a reprint, because we use these requests to determine what we should reprint next.

If you leave your request, chances are we will reprint it sooner.

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PRIVACY POLICY


So, will you give any of my information to anyone else?

Our customers privacy is important to us. This is our privacy policy:

We respect your right to privacy. At Inspirebrand.com we collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address. Inspire does not store your credit card information.

Information submitted via the PayPal Website Payments Standard is collected by Paypal and, therefore, covered by their privacy policy.

Inspirebrand.com will not rent or sell your name or personal information without your permission.

Inspirebrand.com reserves the right to update this privacy policy at anytime. Updates to our privacy policy will be sent to the email address that you have provided us.

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ABOUT INSPIRE


How/why did you guys start this?

We are a graphic design studio and started Inspire with the idea that your tees should be cute and fun.

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I would like to sell Inspire goods in my store. Can you give me more information about wholesale buying?

If you are interested in selling our products in your store, send us an email. We can provide you with all the relevant information.

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